Terms & Conditions
Payment & Cancellations
For our shorter tours, overnight and the 3 day tours payment is always in full and in advance. Click here for our cancellation policy.
For our longer tours and custom build packages, deposit is 50% and our standard cancellation policy applies.
If the temperature is colder than -35c, we give you the opportunity to cancel with full refund, although we have excellent clothes to keep you warm and no one has died yet!
Snowdog reserve the right to cancel any tours or activities with no notice should we deem the weather conditions too dangerous to run the tour. We have never canceled a tour to date, but occasionally there may be delays due to adverse weather conditions. If we cancel you will receive a full refund if we cannot reschedule or offer you a satisfactory alternative activity.
We are sympathetic to circumstances and will consider all instances of late cancellations on their own merit.
Children & Pregnant Ladies
We do not accept children younger than 6 years old or pregnant women on any of our standard sled dog tours.
Exceptions may be made but you will have to contact us prior to booking and we can consider the possibilities.
It is your responsibility to be honest and inform us prior to booking. Any incidents due to non-disclosure will be fully the responsibility of the booking party.
Physically Challenged & Elderly Clients
We can, given the time and weather depending cater for the more physically challenged people but please notify us prior to booking and if we can we will try and arrange a suitable solution.
If you have any physical injuries it is your responsibility to inform us prior to your tours so we can evaluate any risks in order to ensure your safety.
We have had people as old as 80 years old drive their own dog team but a certain amount of agility and fitness is required. However they can also sit on the sled, but remember Dog Sledding is quite different from sitting in a car, conditions and terrain are constantly changing so it is an adventure at times. Also bear in mind that the very young and very old are generally more susceptible to adverse weather conditions.
Alcohol & Drugs
Snowdog reserve the right to stop anyone from joining the tour whom we consider impaired in anyway by drugs or alcohol.
Important information regarding our Dog Sled Tours
A basic understanding of English is a prerequisite for the driver of the Dog Sled. If you do not understand English and don’t have someone in the group who understands English and can translate efficiently, we reserve the right to prevent you from joining the tour with no refund. Driving a dog team involves care, attention and due diligence. In our climate and with any activity involving animals a certain amount of unpredictability is normal. Please ensure you have the appropriate travel/accident insurance as Snowdog do not accept liability for any accident which is the result of not following our guidelines and during the induction course prior to the tour.
It is important that you follow the instructions of your guide at all times, failure to do so can result in an accident involving both you, others or our dogs. If you have an accident whilst participating on one of our tours due to neglecting to follow the guidelines here and the information our guides will give you before and during the tour, we will accept no liability and you may be required to cover the cost of damages to our equipment and/or medical treatment for any dogs you may have injured as a result.
Bad treatment to our staff or dogs will not be tolerated and if we see such behavior you will immediately be removed from the tour with no refund.
Driving a dog sled requires focus and a reasonable level of fitness, if you are in any doubt please be sure to contact us direct prior to booking.
If you are booking one of our longer, more physically demanding tours, we may ask you to complete a medical questionnaire to ensure your safety during your time with us, this information will obviously be kept private and only shared with any individuals that need to know in order to maximize your experience and ensure your safety at all times.
It is not unusual for us to occasionally have clients who are frightened of dogs, if this is the case please notify us so we know. Our dogs are very well socialized and super friendly and will be glad to see you.
Video & Photographs
As part of our tour we will be taking photographs and sometimes recording video. When we can, which is most of the time on the day tours and some of the time on the evening tours, we will try and share this media with you. We may also use these photographs and videos on our website or as marketing material. By booking with us direct or through a third party you are consenting to giving us (Snowdog) the right to use this media.
It is the responsibility of our guests or our booking partners to provide a full valid and operational in Sweden telephone number including international dialing code. Any changes and information such as pick up time confirmations will be sent to you by SMS or we will call you. It is your responsibility to check for these messages and reply if required. We will make every effort to contact you, should there be any last minute changes but Snowdog assumes no responsibility if you are unobtainable.
Partners & Third Party Bookings
It is the responsibility of our partners and any other booking with us on behalf of another person or group to ensure that they have read, understood and are compliant with our terms and conditions and any groups or clients have also read, understood and are compliant with our terms and conditions.